Cancellation Policy – DEZIN INDIA PRIVATE LIMITED

Last updated: 21 October 2026

Cancellation and Order Changes

Please review the artwork, dimensions, quantity, finish, price and delivery details before confirming your order. Once Dezin India has accepted the order and verified the required payment, we do not accept cancellation for a change of mind or personal preference. This applies to both ready-stock and customised orders.

For custom orders, the advance forms part of the order price and is not refundable for a change-of-mind cancellation after confirmation. Changes to an accepted order must be requested promptly and are subject to production status, feasibility and any revised price or schedule agreed in writing.

Company-side issues and consumer rights

This policy does not prevent a remedy where we cannot fulfil the confirmed order, supply an incorrect or defective product, or a cancellation or refund is required by applicable law. We do not offer discretionary refunds. If we cannot fulfil an item, we will contact you about the available resolution; any alternative requires your agreement and any refund required by law remains available. Delivery-delay concerns will be assessed against the confirmed schedule, circumstances and applicable rights.

For verified delivery damage, our standard remedy is replacement only, subject to a continuous unboxing video. Report damage within 72 hours and follow our No Refunds & Damage Replacement Policy. Do not send an item back without written instructions.

Nothing in this policy excludes or limits rights or remedies available under applicable consumer protection laws.

Dezin India Private Limited
Email: contact@dezin.in
Order support / WhatsApp: +91 7570009555
Monday–Saturday, 10:00 AM–8:00 PM IST. Sunday closed.

Dezin India Private Limited : India’s Trusted Brand for Handmade Wall Murals & Sculptures

Dezin India Private Limited is a premium Indian brand specialising in handmade wall murals, sculptures and devotional artworks. From Lord Shiva, Balaji and Ganesha murals to Radha Krishna, Hanumanji and customised sculptures, every design is carefully created by skilled Indian artists to bring devotion, beauty and artistic character into homes, temples and commercial spaces.

At Dezin India, we combine traditional craftsmanship with modern production techniques to deliver detailed, durable and visually impressive artworks. Customers can choose from a wide collection of designs, sizes and finishes, with secure packaging and reliable delivery across India and worldwide.