Payment & Order Policy | Dezin India Private Limited

Last updated: 21 October 2026

Payment and Order Confirmation

Dezin India Private Limited accepts prepaid orders only. Cash on Delivery (COD) is not available.

Regular orders: 100% advance payment is required to confirm the order.
Customised orders: 20% advance is required to confirm the order; the remaining 80% must be received and verified before dispatch.

Pay only using official company payment details or payment links provided by our team. An order is confirmed when we verify the required payment and communicate acceptance of the agreed order details. A payment screenshot alone does not confirm receipt of funds.

Check your written order details

Confirm the design, exact dimensions, quantity, finish, price, applicable taxes, shipping arrangements and delivery address before paying. Check the tax treatment shown on the quotation or invoice; a price marked inclusive of GST must not have GST added again to that displayed amount. Final customisation and international freight charges must be stated before confirmation.

Customisation and changes

Approve the agreed size, design and finish in writing before the relevant production work starts. A change requested afterwards is subject to feasibility, any revised charges and an updated timeline, all to be agreed in writing. The balance-payment due date will be stated in your order communication; dispatch remains subject to full payment verification.

Production and delivery

Confirm your order-specific production, dispatch and estimated delivery schedule with your assigned salesperson. Ready-stock, made-to-order and new-development orders may have different schedules. See our Shipping Policy.

Cancellations, advances and payment errors

Change-of-mind cancellation after confirmation is not accepted under our Cancellation Policy. A custom-order advance forms part of the order price and is not refundable for a change-of-mind cancellation after confirmation. Our standard commercial policy is no refunds, with replacement only for verified delivery damage subject to the required unboxing video. This does not exclude any refund or other remedy required by law, including in a case of non-fulfilment. Report payment discrepancies promptly for verification. See our No Refunds & Damage Replacement Policy.

Nothing in this policy excludes or limits rights or remedies available under applicable consumer protection laws.

Dezin India Private Limited
Email: contact@dezin.in
Order support / WhatsApp: +91 7570009555
Monday–Saturday, 10:00 AM–8:00 PM IST. Sunday closed.

Dezin India Private Limited : India’s Trusted Brand for Handmade Wall Murals & Sculptures

Dezin India Private Limited is a premium Indian brand specialising in handmade wall murals, sculptures and devotional artworks. From Lord Shiva, Balaji and Ganesha murals to Radha Krishna, Hanumanji and customised sculptures, every design is carefully created by skilled Indian artists to bring devotion, beauty and artistic character into homes, temples and commercial spaces.

At Dezin India, we combine traditional craftsmanship with modern production techniques to deliver detailed, durable and visually impressive artworks. Customers can choose from a wide collection of designs, sizes and finishes, with secure packaging and reliable delivery across India and worldwide.