Last updated: 21 October 2026

No Refunds — Damage Replacement Only

We do not offer refunds under our standard commercial policy. Replacement is available only for verified damage present at delivery, subject to a clear, continuous unboxing video.

Record the sealed package, shipping label, complete opening process and product condition in one unedited video. Report the damage within 72 hours of delivery with your order details, the video and photographs. Retain the packaging and do not install, modify, repair or return the item without our written instructions.

Change-of-mind returns, preference exchanges and size or design changes are not accepted. Minor, reasonable handcrafted variations are not delivery damage.

Read the full No Refunds & Damage Replacement Policy for verification, exclusions and approved return arrangements.

Statutory rights: This is our standard commercial policy. It does not exclude any remedy, including a refund, that is mandatory under applicable consumer protection law. The unboxing-video requirement and 72-hour reporting period do not override those rights.

Dezin India Private Limited
Email: contact@dezin.in
Order support / WhatsApp: +91 7570009555
Monday–Saturday, 10:00 AM–8:00 PM IST. Sunday closed.