Delivery
Last updated: 21 October 2026
Production, Dispatch and Delivery
Before payment, confirm the artwork, stock or production status, delivery location and estimated schedule with your assigned salesperson. Production time, dispatch date and transit time are separate. A courier transit estimate starts after dispatch; it is not the total time from ordering.
- Ready stock: dispatch follows payment verification, final checks and packing. Your salesperson will confirm the expected dispatch date.
- Made-to-order artwork: finishing or production must be completed before dispatch. The estimated production and dispatch schedule will be confirmed for your order.
- New custom development: design approval, modelling, production and finishing require a separately agreed schedule. Changes to the approved requirements may change that schedule.
Production and delivery schedules are confirmed for each order. Confirm any event-specific or required delivery date before ordering. If an agreed schedule is affected, contact us for an update and the available resolution.
Shipping within India
Domestic shipping is free for orders shipped within India. Any separately requested service, such as installation or special on-site handling, must be agreed and quoted before it is supplied. Do not assume such services are included in the product price.
We use suitable courier or freight partners, including Delhivery. Carrier selection depends on the artwork, package size, serviceability and destination. Transit estimates vary by route and carrier; working-day estimates exclude applicable non-working days and holidays.
Delivery address and access
Please verify your complete address, PIN code and contact number before confirming the order. For large or heavy pieces, discuss delivery access, unloading and movement to the installation location in advance. The delivery point and any additional handling must be agreed for the shipment.
International shipping
Availability, transport mode, freight charges and estimated transit time are confirmed in the quotation for your destination. Indian domestic free shipping does not include international freight. Unless expressly included in the written quotation, destination customs duties, import taxes and clearance charges are payable by the customer. Customs processing can affect delivery estimates.
Shipping arranged by Dezin India: we remain your contact for dispatch, tracking and delivery issues, and coordinate with the carrier on verified loss or damage and the appropriate resolution. Insurance and any optional coverage will be stated where included; do not assume every shipment has the same insurance terms.
Customer-appointed shipping agent: the customer arranges the agent's transport, tracking and insurance. We provide reasonable dispatch and packing evidence. This does not exclude our responsibility for our own supply or packing errors or any non-excludable legal obligations.
Tracking, delays and delivery checks
Tracking or dispatch details will be shared by email or through your assigned salesperson when available. If a shipment is delayed, lost or marked delivered incorrectly, contact us promptly so we can investigate with the carrier. Courier or customs delays are assessed according to the circumstances and applicable rights, rather than treated as an automatic exclusion of all responsibility.
Inspect the packaging on arrival, note visible damage on the carrier's delivery record where possible, and record the unboxing. Report visible transit damage or an incorrect item within 72 hours of delivery. For verified delivery damage, our standard remedy is replacement only, subject to the required continuous unboxing video. For evidence requirements, return arrangements and statutory rights, see our No Refunds & Damage Replacement Policy.
Nothing in this policy excludes or limits rights or remedies available under applicable consumer protection laws.
Dezin India Private Limited
Email: contact@dezin.in
Order support / WhatsApp: +91 7570009555
Monday–Saturday, 10:00 AM–8:00 PM IST. Sunday closed.
