Replacement & Breakage Policy
We pack every Dezin India mural with care. If there is any genuine transit damage or wrong product delivery, our team will help you with a fair resolution.
- Contact us within 72 hours of delivery.
- Share a clear unboxing video from the beginning of opening the package.
- Provide clear photos of the damaged product for verification.
- Once verified, our team will guide you with replacement or suitable resolution.
Yes, an unboxing video is mandatory. The video should clearly show the outer packaging, opening process, and product condition.
This helps us verify genuine transit damage and process your request smoothly.
Damage must be reported within 72 hours of delivery.
Requests received after 72 hours may not be eligible for replacement, repair support, or compensation.
- Wrong Product Delivered: If the product delivered does not match the confirmed order.
- Damaged Product Received: If the product is received damaged during transit or delivery.
All replacement requests are subject to verification by Dezin India.
Yes. Please keep the original packaging safely, including box, wooden packing, foam, bubble wrap, and cushioning materials.
This is important for inspection and smooth replacement processing.
If the product has minor damage but remains usable or repairable, Dezin India may offer suitable repair-cost support instead of full replacement.
The final decision depends on the product condition, damage level, and verification by our team.
Damage caused after delivery due to customer-side handling, improper installation, accidental fall, mishandling, or product modification is not covered.
Replacement or support is applicable only after proper verification of the unboxing video and photos.
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