At Dezin India, we are committed to offering a flexible and customer-friendly replacement policy. We strive to accommodate our patrons to the best of our ability. Please find the terms and conditions for replacements and handling of breakages below.

Replacement Policy

We accept product replacements under the following conditions:

• Wrong Product Dispatched: If the product delivered does not match the item selected at the time of order confirmation.
• Damaged Product: If the product is received in a damaged condition.

To initiate a replacement, please contact us via:

• Email: contact@dezin.in
• Support Number: +91-7570009555

Our team is available to assist you through the entire replacement process.

Breakages

If your product is damaged during transit or upon delivery:

1. Unboxing Video Requirement: Please take a video of the unboxing to document the condition of the product upon receipt. This video helps us verify the damage and process your replacement efficiently.
2. Report the Damage: Additionally, take a clear photograph of the damaged product and send it along with the unboxing video via WhatsApp to +91-7570009555 within 24 hours of receiving the delivery.
3. Packaging: To ensure a smooth replacement, please retain the original packaging, including all foam and cushioning materials, even if the product is broken.

Minor Damage and Repair Cost

In cases where the product has minor damage but remains usable, we may offer a repair cost as compensation, rather than a full replacement. This option is provided to reduce inconvenience and expedite the resolution process.