Privacy policy

Last updated: August 30, 2026

Dezin India Private Limited (“Dezin India”, “we”, “us”, or “our”) operates this website and related services, including information, content, features, tools, products, customer enquiries, sales support, and other services offered through or in connection with our website (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, store, and disclose personal information when you visit or use our Services, contact us, submit an enquiry, interact with our advertisements or social-media links, communicate with us through WhatsApp or other channels, or otherwise engage with Dezin India.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, where you live, and applicable law, we may collect or process the following categories of information:

  • Contact information, including your name, phone number, email address, billing address, shipping address, and other information you provide to us.
  • Order and enquiry information, including products you view or enquire about, customization requirements, preferred sizes, quotations, orders, shipping information, returns, exchanges, cancellations, and transaction history.
  • Payment information, where applicable, including information necessary to process payments through Shopify, payment gateways, banks, or other payment service providers.
  • Account information, where account functionality is available, including account preferences and settings.
  • Communications, including information you provide when contacting us through WhatsApp, email, forms, telephone, social media, customer support, or other communication channels.
  • Device and network information, which may include your device type, browser, operating system or platform information, IP address, approximate location or region, network information, and other technical or pseudonymous identifiers.
  • Usage information, including how you interact with our website, pages or products viewed, links clicked, referring pages, and interactions with features of the Services.
  • Marketing and referral information, including information about the advertisement, website, social-media platform, campaign, link, or other source through which you reached us.

We may also derive limited information or identifiers from the above information where reasonably necessary to operate, protect, improve, or personalize our Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you contact us, request information, place an order, communicate with our team, or otherwise provide information to us.
  • Automatically when you visit or use our website or related services, including through cookies, browser storage, scripts, device information, and similar technologies.
  • From service providers that assist us with website hosting, ecommerce, security, communications, advertising, analytics, customer support, or other business functions.
  • From business partners, social-media platforms, advertising platforms, referral sources, and other third parties where permitted by applicable law.

How We Use Personal Information

We may use personal information for purposes including:

Providing and Improving Our Services

We use information to provide products and services, respond to enquiries, provide quotations, assist with product selection, customization and ordering, arrange shipping, support customers, process transactions, and improve the functionality and quality of our Services.

Customer Service and Enquiry Management

We may use information to manage sales and customer-support enquiries, maintain records of customer interactions, reduce duplicate handling, improve continuity of service, and help connect customers with an appropriate member of our team.

We may use automated technologies to assist with enquiry routing and service continuity. These technologies may process limited technical information, approximate location information, browser or device information, network information, cookies, browser storage, or pseudonymous identifiers.

The purpose of this processing is to improve customer service, maintain continuity where reasonably possible, manage enquiries efficiently, and provide a more consistent experience across interactions.

These technologies are not guaranteed to identify a particular person or device accurately, as devices, browsers, networks, and technical information can change or may be shared.

Communications

We may use your information to communicate with you regarding enquiries, quotations, orders, customization requirements, payments, delivery, installation, customer support, feedback, or other matters relating to our business relationship.

Communication may occur through WhatsApp, telephone, email, social media, or other channels you use to contact us.

Marketing and Advertising

We may use information for marketing and promotional purposes, including measuring the performance of advertisements, understanding which channels or campaigns generate enquiries, displaying relevant advertising, and sending promotional communications where permitted.

Depending on applicable law and your preferences, you may be able to opt out of certain marketing communications or advertising activities.

Security and Fraud Prevention

We may use information to protect our website, customers, employees, systems, and business; prevent fraud or misuse; detect suspicious or malicious activity; maintain security; and investigate potential violations of our terms or policies.

Legal and Regulatory Purposes

We may process information where necessary to comply with applicable laws, regulations, tax or accounting obligations, legal processes, government requests, dispute resolution, litigation, or enforcement of our agreements and policies.

Cookies, Browser Storage and Similar Technologies

We and our service providers may use cookies, browser storage, scripts, pixels, device-recognition technologies, and similar technologies.

These technologies may be used to:

  • Provide essential website functionality.
  • Remember preferences and previous interactions.
  • Improve customer-service continuity.
  • Support enquiry management.
  • Maintain security and prevent abuse.
  • Understand website usage and performance.
  • Measure marketing and advertising effectiveness.
  • Personalize parts of the customer experience where permitted.

Some technologies may create or use pseudonymous identifiers derived from technical information rather than directly identifying information.

You may be able to control or delete cookies and browser storage using your browser settings. Removing this information may affect certain features or may cause the Services to treat you as a new visitor.

Where consent is required by applicable law for particular cookies or similar technologies, we will use available consent or privacy controls as appropriate.

WhatsApp, Enquiry Links and Customer Communications

Our website, advertisements, social-media profiles, QR codes, and other marketing materials may contain links that allow you to contact us through WhatsApp or another communication service.

When you interact with these links, limited technical or referral information may be processed to facilitate your enquiry, identify the general source of the enquiry, improve customer-service continuity, and direct the enquiry appropriately.

Once you communicate through WhatsApp or another third-party platform, that service provider may process your information according to its own privacy policy and terms.

When you communicate with us through WhatsApp, we may receive information such as your phone number, profile information made available through WhatsApp, message content, files, photographs, product requirements, or other information you choose to provide.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

  • Shopify and other ecommerce service providers.
  • Payment processors and financial institutions.
  • Shipping, logistics, packaging, installation, or fulfilment providers.
  • Hosting, cloud infrastructure, security, analytics, communications, and technology service providers.
  • Customer-service and business-support providers.
  • Advertising and marketing platforms or partners.
  • Professional advisers such as accountants, lawyers, consultants, or auditors.
  • Affiliates or companies within our corporate group.
  • Government authorities, regulators, courts, or law-enforcement agencies where required by law.

We may also disclose information when necessary in connection with a corporate transaction, restructuring, merger, acquisition, financing, sale of assets, insolvency, or similar event.

We do not sell personal information to third parties in exchange for money.

However, depending on where you live, certain advertising or marketing activities may be legally considered a “sale,” “sharing,” or use of personal information for targeted advertising. Where applicable, you may have rights to opt out of such activities.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes information relating to access to and use of our store in order to provide and improve Shopify services.

Information submitted through our store may be transmitted to Shopify and its service providers, including providers that may operate in countries other than the country where you live.

Shopify may also process information about interactions with our store and other Shopify-powered stores in accordance with its own privacy practices and applicable settings.

For more information about Shopify's processing practices and privacy rights, please refer to Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Services

Our Services may contain links to websites, applications, payment platforms, social networks, communication services, or other platforms operated by third parties.

These may include services such as WhatsApp, Facebook, Instagram, Google, payment gateways, shipping providers, and other external platforms.

When you interact directly with a third party, its own privacy policy, terms, and practices apply.

We are not responsible for the privacy or security practices of independent third-party services.

Advertising and Social Media

We may advertise our products through social-media platforms, search engines, websites, and other advertising channels.

We may receive information about the source of an enquiry or interaction, such as whether you arrived through an advertisement, social-media platform, referral link, or other marketing channel.

This information may be used to measure marketing effectiveness, understand customer interest, improve advertising, and provide appropriate sales or customer support.

Advertising platforms and social-media services may independently collect and process information according to their own privacy policies and your settings with those services.

Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

Where appropriate, we may use pseudonymous or derived identifiers to reduce the amount of directly identifiable information used for certain operational purposes.

However, no website, internet transmission, database, or electronic communication system can be guaranteed to be completely secure.

You should avoid sending highly sensitive or confidential information through unsecured communication channels.

Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing customer service.
  • Managing enquiries and quotations.
  • Processing and fulfilling orders.
  • Maintaining business and accounting records.
  • Meeting legal, tax, regulatory, or contractual requirements.
  • Resolving disputes.
  • Preventing fraud or abuse.
  • Maintaining appropriate records of customer relationships.

Different categories of information may be retained for different periods depending on their purpose, sensitivity, legal requirements, and business needs.

Technical or pseudonymous information used for service continuity may be retained for a limited period consistent with its operational purpose and may be refreshed when you interact with the Services again.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children below the applicable age at which they may independently provide consent under applicable law.

If you are a parent or guardian and believe a child has provided us with personal information without appropriate authorization, please contact us so that we can review the matter.

Your Rights and Choices

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information in certain circumstances.
  • Request a copy or portability of certain information where applicable.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain processing where applicable.
  • Opt out of certain marketing communications.
  • Exercise applicable choices concerning targeted advertising or data sharing.
  • Submit a complaint or grievance concerning our processing of personal information.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before fulfilling certain requests.

Where applicable law permits an authorized representative to act on your behalf, we may require appropriate evidence of authorization.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option provided in those emails.

If you opt out of promotional communications, we may still contact you regarding existing enquiries, orders, payments, delivery, customer support, legal matters, or other non-promotional communications.

You may also block or manage communications through WhatsApp or other communication platforms using the controls provided by those services.

International Transfers

We operate from India and use service providers that operate internationally.

Your information may therefore be transferred to, stored in, or processed in India or other countries.

Where applicable law requires safeguards for international transfers, we or our service providers may rely on legally recognized transfer mechanisms or other permitted safeguards.

Complaints and Grievances

If you have questions, concerns, or complaints regarding the way we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to raise a complaint with an applicable data-protection or regulatory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, Services, legal obligations, or service providers.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page and provide additional notice where required by applicable law.

Contact

For questions about this Privacy Policy, our privacy practices, or requests relating to your personal information, please contact:

Dezin India Private Limited
Sarnath Rd, Anmol Nagar Colony
Varanasi, Uttar Pradesh 221007
India

Phone: +91 7570009555
Email: contact@dezin.in